- Cancellation Policy - Because your Spa services are reserved for you, we ask that you notify us at least 8 hours in advance if you need to cancel or re-schedule. 50% of the value of your service will be charged for cancellations with less than 8 hours notice. All no-shows will be charged full price.
- Arrival & Check In - New clients should arrive 15 minutes prior to their scheduled time to allow sufficient time to complete client profile information. Repeat clients should arrive 10 minutes early to relax and prepare for your service.
- Appointments cannot be guaranteed for late arrivals - to be fair to all our guests and therapists, late arrivals may not receive a full service and will be billed for the full service. Arriving early will allow you to enjoy every minute of your experience.
- We recommend that you schedule your next service prior to leaving the spa.
- We are always open to suggestions. Please let us know how we can better serve you.
- Locker rooms, spa robes and slippers are available to make your multiple service spa experience more comfortable.
- We will provide a complimentary reminder call a day or two before your service unless you request otherwise.
- All our therapists are highly skilled
professionals and are well trained in
draping techniques to provide you with the
utmost comfort.
- Gratuity is not included in our pricing nor
in our gift cards.
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